Eligibility for Returns
- Products must be returned within 30 days from the date of delivery.
- Items must be unused, in the original packaging, and in the same condition that you received them.
- For hygiene and safety reasons, we cannot accept returns on any products that have been used or opened (including e-liquids, coils, tanks, and other consumables).
Non-Returnable Items
The following items are non-returnable:
- Opened or used e-liquids, coils, and cartridges.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Clearance items, gift cards, and promotional items.
Return Process
- Request a Return: To initiate a return, please contact our customer service team at info@vapeguru4u.com. Provide your order number and reason for return.
- Approval & Instructions: Once your return request is approved, we will provide detailed instructions on how to send your item back to us.
- Return Shipping: You will be responsible for covering the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Processing Your Return: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@vapeguru4u.com.
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Refunds (if applicable)
- Refunds are issued to the original payment method used at the time of purchase.
- If you haven’t received a refund after 10 business days, please first check with your bank or credit card company as processing times may vary. If you have done this and still have not received your refund, please contact us at info@vapeguru4u.com
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including return shipping costs.
Changes to the Return Policy
Vapeguru4u.com reserves the right to modify this return policy at any time, so please review it frequently. Any changes or clarifications will take effect immediately upon their posting on the website.
Need Help?
Contact us at info@vapeguru4u.com.
for questions related to refunds and returns.